We know how exciting receiving a fresh coffee order is. A delayed, missing, or stolen package is incredibly frustrating - we totally understand. We order things online ourselves sometimes, and the process doesn't always go perfectly smooth.
If your package has been shipped, you will have received a tracking number. Please check the tracking number first! If the USPS tracking number shows that your package has been delivered, but you don't actually see it on your doorstep, in your mailbox, at your front desk, under your neighbors' planter box, with your receptionist, etc., please call your local post office right away.
Once a coffee is picked up by one of our shipping partners, Fabled Lines Coffee Company does not assume responsibility for any damage that happens during shipment, or any loss of package during its travels to you. Any claims or attempts for refunds can be made directly with the shipping company.
